Course Description

As a sales professional, you probably know your product inside and out. But success in sales requires more than just technical know-how. Soft skills-those tough-to-define relational skills that help you earn your customer’s trust—are equally essential to your bottom line. In this course we cover soft skills in depth, sharing strategies that can help you bolster your emotional intelligence and communicate more effectively with prospects. We begin by explaining why soft skills are crucial to sales success. then dive into some of the most essential soft sales skills, including building connections, listening, and selling with greater emotional intelligence.

There are many reasons companies win business. Some are innovative, creating disruptive products and services that make their competitors look like dinosaurs. Others work hard to create high-quality products that are worth their high cost. And there is another reason, one that CEOs and sales managers often overlook. It’s the emotional intelligence (EQ) of the sales department.

High-EQ sales cultures win more business for a variety of reasons. One is that they move fast because they manage results, not excuses. They are good at disqualifying opportunities that are never going to turn into closed business and move on to more likely prospects. Throughout the course, we will use real-world scenarios that help illustrate soft skills (emotional intelligence) in action.

Course Objectives:

At the end of this course, delegates will be able to:

• Recognize your strengths and weaknesses
• Discuss the concept of emotional intelligence
• Assess various models related to emotional intelligence
• Interpret the impact of emotional intelligence
• Create a robust emotional vocabulary
• Develop more emotionally flexible

Who Should Attend?

• Financial advisors
• Insurance officers
• Business and marketing officers
• Top management
• Managers at all level

Training Methodology: Audio-visual aids, case studies, power-point presentations, relevant and thought-provoking exercises, Practical demonstrations and facilitated discussions, Participants will gain both theoretical and practical knowledge of the topics

Venue:  

Fee:  

Duration: 2 weeks

Course Date: June 26th – 30th, 2023