Course Description

Emotions are all around us in the office, and it’s important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, we share how to boost your emotional quotient (EQ) to better lead teams, work with peers, and manage up. Learn what emotional intelligence is and how it factors in at work, and discover concrete techniques for raising your own EQ. Leaders wear many hats. Sometimes you need to manage during lean times; sometimes you simply need to facilitate and empower your teams to excel on their own. In this course, we explain how emotional intelligence skills can help you create high-performing, autonomous teams in lean times. We outline how to develop the core skills of a facilitative leader, such as developing your emotional intelligence, active listening, asking powerful questions, engaging productive conflict, and being flexible in your own thinking so as to make room for your team’s input. We conclude by outlining the most common challenges that leaders and managers face when using facilitation skills with their team.

Course Objectives:

At the end of this course, delegates will be able to:

• Identify how working with equality, diversity and inclusion can lead to better outcomes within the organizations that you work with
• Develop the 6 key traits of inclusive leaders
• Evaluate how unconscious bias works and how to work with others with bias
• Interpret how thinking works; how it can help and hinder you as an inclusive leader
• Explore the best ways to give and receive feedback
• Differentiate your leadership capabilities through inclusion and the application of emotional intelligence

Course Outline:

• Defining Emotional Intelligence
• What is Emotional and Social Intelligence? What’s the Difference?
• What is the Difference Between EI and EQ?
• An Insight into Emotions
• Emotions at Work
• Working with the Emotional Climate
• How to Handle Emotion
• The Advantages and Disadvantages of Emotional Intelligence
• Some Tips That Will Help You Develop Your Emotional Intelligence as a Leader

Who Should Attend?

• Anyone in any workplace environment, to help them understand the role they should play in equality and diversity and inclusion
• The course is designed for leaders in organizations who are interested in improving the emotional climate
• People responsible for leading and managing groups or teams to achieve outcomes and enhance performance
• Top management, stakeholders, project managers, HR officers, operation managers etc.

Delivery Method: Role-playing, questionnaires, syndicate work, case studies and video examples.

Venue:  

Fee:  

Duration: 1 week

Course Date: Sep 2nd-6th, 2023