Course Description

COURSE OVERVIEW

The office administrator’s job has become more complex, thus requiring new range of approach for operating an efficient office and building an effective support team. This course is designed to fill the skills gap experienced by most administrative assistants and office managers. Participants will leave the Course equipped with skills to improve their performance and achieve seamless execution of their functions.

COURSE OBJECTIVES

AT THE END OF THIS COURSE DELEGATES WOULD BE ABLE:

• To handle multiple projects and assignments
• Practice  techniques of getting jobs done with speed and accuracy
• Manage crisis and difficult situations
• Manage a variety of functions in a modern office setting

TARGET AUDIENCE

• Admin Officers
• Confidential Secretaries
• Secretaries
• PAs

COURSE CONTENT

• Challenges and opportunities for the office manager
• Plan and organize work
• Using 80/20 rule to identify important tasks
• Formal and informal channels of communication
• Travel and protocol management
• Building an effective support team
• Managing meetings and record keeping
• Crisis management techniques
• How to influence people to get results
• Personal effectiveness
• Principles of negotiation
• Problem solving tools
• Business ethics for the office

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: April 10th – 14th 2023