Course Description

Rationale:

Conflicts abound everywhere. All over the world, there are disputes that are latent, emerging or manifest. Conflict arises partly from two or more parties disagreeing over the distribution of resources. Conflict is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, systems and structures. It is part and parcel of our existence and we all have influence and power over whether conflict becomes negative or positive.

Mediation is a dispute resolution process in which the disputants use an impartial person to assist them in discussing how to resolve their differences. The mediator helps the disputants negotiate with one another by facilitating communications, negotiations, and problem solving until an agreement or settlement of the dispute is reached or the parties acknowledge impasse.

Mediation is built on the principles of voluntariness, informed consent, confidentiality and self-determination. The mediator assists the parties in clarifying and defining issues, shaping the process, identifying and exploring alternatives and options, and articulating any resolutions reached.

This programme is designed to address the management or resolution of conflict in the way we exercise our influence and power

Course Objective:

At the end of the course, participants will be able to;

• Develop skills in critical areas such as supportive communication, active listening, problem-solving, and negotiation
• There will be opportunity for trade union officers in leadership positions to become leaders known for effective listening skills, ability to problem solve, and skilled in handling group dynamics – Develop Great line on the resume to demonstrate working knowledge of conflict   analysis and prevention, creative problem solving, and skills associated with   conflict resolution
• Develop shared values in conflict management;
• Identify causes and types of conflict;
• Analyse tools for conflict resolution;
• Develop positive attitudes and interactions in their teams and organizations; and
• Apply appropriate intervention strategies in conflict resolution

Course Content:

• Conflict Management and Resolution: An Overview
• Causes and Types of Conflict
• Stages of Conflict Development and Strategies for
• Conflict Resolution
• Personal Attitudes towards Conflict
• Tools for Conflict Analysis
• Management/Union Conflicts
• Culture and Conflict Management and Resolution
• Understand conflict and how one’s personal reaction to it may impact one’s ability to help others solve problems.
• Interest-based negotiation and problem solving.
• The mediation processes.
• The role of the mediator and the skills necessary to be effective.
• Appropriate communication skills for conflict management.
• Ethical and professional issues surrounding the growing field of mediation.
• Roles of Third Parties in Conflict Resolution
• The Role of Industrial Court in Conflict Resolution
• Effective Communication and Conflict Resolution
• Maintaining Post-conflict Relationship
• Implementing Work-life Balance in the Work Place

Target Audience:

Trade Union Leaders, Trade Union Members, Employee Relations Officers, Human Resource Managers & Officers

Delivery Method:

The course will be delivered using the following methodologies: Audio – Visual aids, Lectures, discussions, syndicate work, case studies and exercises.

Course Venue:  

Course Fee: 

Course Duration: 2 Weeks

Course Date: February 20th – 24th, 2023