Course Description

Course overview

Good employee’s relationship are the result of a strategy and activities that employee relations managers design to improve communication between employees and management. An organization with a good employee relations program provides fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company.

One of the most effective ways for an organization to ensure good employee relations is to adopt a human resource strategy that places a high value on employees as stakeholders in the business.

This course allows participants to reflect on what Employee Relations Best Practice looks like for their organization, and learn the right systems, policies and leadership style embedded in the culture of their organization

Course objective

By the end of the course, participants will be able to:

• Introduce and manage an effective employee relationship programme
• Consider what effective employee relations look like
• Identify the practical steps necessary to build strong employee relationships
• Review Employee Relations policies including discipline, grievance & capability
• Plan for dealing effectively with situations where employee behavior falls below the expected standard
• Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
• Support staff in the delivery of their job role

Course Content

Core Employee Relations Activities

• What is employee relations all about?
• Why is it important?
• The importance of having sound ER policies
• The psychological contract
• Managing conflicting interests
• Links between employee relations specialists in line managers

Practical ER Functions

• Internal communications and managing the message
• Team briefings
• Involvement, engagement, and consultation
• Dealing with sickness absence
• Conducting effective return to work interviews
• Providing mediation services

Dealing with ER Situations

• Can’t or won’t? – the difference between conduct and capability
• Dealing effectively with disciplinary situations
• Dealing with gross misconduct
• Dealing effectively with capability situations
• Deciding whether to suspend
• Conducting excellent investigations
• Presenting evidence at hearings
• Dealing with appeals

Engaging Employees

• Designing effective staff surveys
• Analyzing the data and learning the lessons
• Dealing with collective disputes
• Employee recognition
• Codes of conduct and ensuring compliance

Supporting Managers, Team Leaders and Supervisors

• Dealing with grievances
• Managers right to manage
• Developing a coaching style of management
• Motivating staff to perform and giving effective feedback
• Managing performance effectively
• Identifying and dealing with bullying and harassment
• Managing personal issues

Target Audience

• Leaders and staff working in the personnel management or training sectors
• HR Managers

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: June 26th– 30th 2023