Course Description

COURSE OVERVIEW

This people management course is designed for managers, supervisors and team leaders who are looking to successfully manage people and bring the best out of their team.

In this training course the delegates would learn some essential strategies for managing individuals, teams, leading and enhancing team performance.

Important management skills such as communication skills and negotiation skills will be covered in this people focused management course.

COURSE OBJECTIVES

AT THE END OF THIS COURSE THE DELEGATES WOULD BE ABLE TO:

• Develop your leadership style and communication skills
• Motivate team members to achieve business goals and objectives
• Manage effectively difficult people and behaviours
• Set clear and meaningful performance expectations
• Understand the importance of constructive feedback in maintaining performance standards.

TARGET AUDIENCE

• Team leaders Managers
• Line Managers
• Senior Managers

COURSE OUTLINE

• Definitions and objectives
• Performance management, monitoring performance and feedback
• Management and leadership styles
• Teams definition and management
• Motivation
• Effective team communications
• Developing emotional intelligence and knowing how to use it within your team
• Effective conflict resolution
• Dealing with difficult people and behaviours
• Negotiation skills

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue: 

Fee: 

Duration: 1 week

Course Date: Feb 6th -10th 2023