Course Description

ISO 9001:2015 is an internationally renowned degree that specifies the requirements for a quality management system (QMS) in an organization. The standard is designed to help organizations consistently meet the needs and expectations of their customers and other interested parties, while also improving their internal processes and systems.

The ISO 9001:2015 standard was developed by the International Organization for Standardization (ISO) and published in September 2015. It replaces the previous version, ISO 9001:2008, and is the most current version of the standard. The new version includes a number of updates and changes aimed at making the standard more accessible and relevant to modern organizations.

TUV SUD is a certification body that provides auditing and certification services for ISO 9001:2015 and other management system standards. TUV SUD is accredited by various accreditation bodies and recognized as a reliable and independent third-party certification body.

COURSE OBJECTIVES:

• Learn how to effectively manage change within a QMS and implement continuous improvement initiatives.
• Knowing the requirements for resource management within a QMS, including human resources and infrastructure.
• Understand the importance of leadership in driving a culture of quality and continuous improvement.
• Learn how to conduct a root cause analysis to identify the underlying causes of nonconformities and implement corrective actions.
• Recognize the importance of effective internal auditing and how to develop an internal audit program.
• Develop and implement a supplier management program to ensure that suppliers meet quality requirements.
• Implementing a process for monitoring and measuring customer satisfaction and how to use customer feedback to improve the QMS.
• Identify the requirements for control of nonconforming products and services and how to implement an effective system for recognizing and addressing nonconformities.

COURSE OUTLINE:

Introduction to ISO 9001:2015

• Overview of ISO and its standards
• Brief history of ISO 9001
• Structure of ISO 9001:2015
• Key concepts and principles of ISO 9001:2015

Quality Management System (QMS) Requirements

• Scope of the QMS
• Process approach
• Risk-based thinking
• Leadership and commitment
• Planning for the QMS
• Support functions
• Operation of the QMS
• Performance evaluation
• Improvement of the QMS

Documentation and Implementation

• Documentation requirements of ISO 9001:2015
• Documented information
• Procedures and records
• Implementation of the QMS
• Roles and responsibilities of key personnel
• Internal communication

Auditing and Certification

• Overview of auditing process
• Types of audits
• Roles and responsibilities of auditors
• Audit planning and preparation
• Conducting the audit
• Audit reporting and follow-up
• Certification process

Integrated Management Systems

• Overview of integrated management systems
• Developing integrated management systems
• Implementing integrated management systems

TARGET AUDIENCE:

• Executive Managers
• Quality managers
• Internal auditors
• Consultants

FEE: $4000

DURATION: 5 days