Course Description

The ISO 9001:2015 standard emphasizes a process-based approach to quality management, which involves identifying, understanding, and managing the various processes that impact the quality of products and services. The standard requires organizations to establish quality objectives and continually monitor and measure their performance against these objectives. It also requires organizations to regularly review their QMS and make improvements where necessary.

The standard is applicable to organizations of all types and sizes, including manufacturing, service, and non-profit organizations. By implementing ISO 9001:2015, organizations can improve their operations, increase customer satisfaction, and enhance their reputation. Additionally, ISO 9001:2015 certification provides a competitive advantage by demonstrating to customers and stakeholders that an organization is committed to quality and continuous improvement.

COURSE OBJECTIVES:

Developing a quality management system with the skills and knowledge needed to design, implement, and maintain a QMS that meets the requirements of ISO 9001:2015. This may include topics such as risk management, performance measurement, and process improvement.

Knowing the benefits of ISO 9001:2015 certification such as improved customer satisfaction, increased efficiency, and better risk management.

Identify the relationship between ISO 9001:2015 and other management system standards, such as ISO 14001 (environmental management) and ISO 45001 (occupational health and safety management).

Gain knowledge of the requirements of ISO 9001:2015 standard and its application in different organizations.

Learn to prepare and write an operative audit reports, including corrective actions and follow-up actions.

Implement integrated management systems that meet the requirements of multiple administration scheme.

COURSE OUTLINE:

Introduction to ISO 9001:2015

• Overview of ISO and its standards
• Brief history of ISO 9001
• Structure of ISO 9001:2015
• Key concepts and principles of ISO 9001:2015

Quality Management System (QMS) Requirements

• Scope of the QMS
• Process approach
• Risk-based thinking
• Leadership and commitment
• Planning for the QMS
• Support functions
• Operation of the QMS
• Performance evaluation
• Improvement of the QMS

Documentation and Implementation

• Documentation requirements of ISO 9001:2015
• Documented information
• Procedures and records
• Implementation of the QMS
• Roles and responsibilities of key personnel
• Internal communication

Auditing and Certification

• Overview of auditing process
• Types of audits
• Roles and responsibilities of auditors
• Audit planning and preparation
• Conducting the audit
• Audit reporting and follow-up
• Certification process

Integrated Management Systems

• Overview of integrated management systems
• Developing integrated management systems
• Implementing integrated management systems

TARGET AUDIENCE:

• Executive Managers
• Quality managers
• Internal auditors
• Consultants

FEE:

DURATION: 5 days