Course Description

Course Overview

This course enables participants to implement or upgrade measurement systems in their department or Organisation. The course links activity with strategy through success factors and performance measures. The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organisations use.

Participants will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

Course Objectives

By the end of this course, participants will be able to:

• Realize the benefits of utilizing an effective Performance Measurement System
• Deploy a successful methodology for developing and implementing performance metrics
• Address the human factors of implementing a performance measurement system
• Design and develop Dashboards and Scorecards in Excel
• Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Course Content

Understanding the current situation and the need for change

• The need for performance measurement
• Current methods of measurement and common failings
• Linking Strategy to Action
• Defining Critical Success Factors
• Excel: Scorecard and Dashboard chart types and variations
• Discussion of specific performance metrics – financial perspective

Driving the Mission statement/aims into the Organisation through Success Factors

• The organisational perspectives
• Characteristics of Key Performance Indicators
• Foundations for successful management: The Best Practice Model
• Performance indicators, KPIs, results indicators, KRIs
• Excel: Textual dashboards and in-cell charts
• Discussion of specific performance metrics – process perspective

Planning to implement performance measurement

• How to develop and standardize Performance Metrics
• The 6 phase model for implementing a successful Performance Measurement System:
• Implementation Phase 1: Gaining management commitment and selecting a winning team
• Implementation Phase 2: Planning for success
• Excel: Working with dynamic data
• Discussion of specific performance metrics – client perspective

Developing and Implementing Success Factors and Performance Measurements

• Identifying and managing human factors in performance measurement
• Implementation Phase 3: Clarifying the success factors and measurements
• Implementation Phase 4: Implementing the system company-wide
• Implementation Phase 5: Finalizing the metrics and developing a reporting structure
• Excel: Putting together Dashboards and Scorecards
• Discussion of specific performance metrics – learning and growth perspective

Post Implementation: Maintenance and Embedding the Performance Measurement System

• Implementation Phase 6: Maintenance and embedding the system
• Implementation lessons
• Individual plans, presentations and commitment to action
• Excel: Advanced features and skills for Dashboards and Scorecards
• Review and wrap up

Target Audience

• Human resource managers
• Advisors, Planners, and others developing Scorecards and Dashboards
• Functional, Line and Operational Managers
• Process Improvement / Quality managers
• Project / PMO Managers

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: March 27^th–  31^st 2023