Course Description

COURSE OVERVIEW:

There is often a difference made between managing and leading. However, all managers who wish to be effective should practice leadership skills to inspire their employees, maintain a positive work environment, and ensure company productivity. To be a successful manager and leader, there are many skills that you will have to master and qualities you will need to develop.

This training course provides an understanding of the necessary skills for effective management and leadership, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping potential future leaders and employees know how to use productive leadership and management techniques.

COURSE OBJECTIVES

AT THE END OF THIS COURSE THE DELEGATE WOULD BE ABLE TO:

• Understand and develop skills necessary for new managers / supervisors
• Learn how to set goals and plan effectively and efficiently
• Develop abilities to support strategic thinking and customer focus
• Learn how to establish and maintain effective time management techniques
• Develop and use positive techniques to build effective working relationships

TARGET AUDIENCE

Team leaders Managers, Line Managers, Senior Managers

COURSE CONTENT

• Understanding of your management and supervisory leadership skills and development needs
• The difference between leadership and management and the role of the manager
• Developing goals and objectives that align with the company’s strategic and business plan
• Developing and maintaining personal goals, objectives and actions
• Developing and implementing goals and plans with your team
• Determining the challenges for effective time management
• Using a process to identify time issues and solutions to the issues
• Learning how delegation and empowerment are used in time management
• Characteristics of effective working relationships
• Identification of the personal communication and relationship building styles and approaches
• Understanding and managing interpersonal work group dynamics and relationships
• Identification of the differing responses to change within teams and colleagues
• Dealing with change resistance
• Developing action plans for personal and work group improvement

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: May 22nd – 26th 2023