Course Description

COURSE OVERVIEW

Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.

COURSE OBJECTIVES

AT THE END OF THIS COURSE, THE DELEGATES WOULD BE ABLE TO:

• Manage changing roles and responsibilities, whether working with bosses, peers, team members, or customers
• Meet dynamic work expectations by expanding your proactive capabilities
• Clearly and confidently communicate and negotiate to manage conflicts and achieve results
• Apply emotional intelligence and effective listening practices to your job
• Use strategic diplomacy to handle office politics, difficult people, and demanding situations

TARGET AUDIENCE

• Admin Officers
• Confidential Secretaries
• Secretaries
• PAs

COURSE CONTENT 

• Manage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and Customers
• Meet Dynamic Work Expectations through Proactively Managing Time and Priorities
• Communicate and Negotiate with Clarity and Confidence to Achieve Results and Manage Conflicts
• Use Personal Change Management to Work More Effectively with and Through Others
• Bring About Change Even When Faced with Resistance
• Apply a Systematic Approach to Plan and Engage Others in the Change Process
• Manage Roles, Responsibilities, and Authority to Meet Goals
• Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
• Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals
• Use Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner, and Leader
• Apply Assertive Communication Using Verbal and Nonverbal Behaviors

Delivery method: This will include a combination of lectures, discussions, group exercises, and illustrations. Participants will also gain theoretical and practical knowledge of the topic.

Venue:  Ghana

Duration: 1 week

Course Date: Open