Course Description

Course Overview

This innovative and motivating programme will cover all aspects of job performance. Job performance most commonly refers to whether a person performs their job well. While there is confusion over how it should be exactly defined, performance is an extremely important criterion that relates to organisational outcomes and success. Strongly tied to this concept are the areas of personal motivation, organisational and individual psychology, performance management and group and teamwork. Participants will learn the skills that team leaders need in relation to job performance, Understanding themselves and others, Understand performance decline and learn how to manage conflict through negotiation and mediation.

Course Objective

At the end of this course, Delegates will;

• Understand the key aspects of job performance
• Describe the key theories and approaches related to performance
• Understand the psychology of motivation
• Demonstrate a understanding of performance management
• Understand groups and teams
• Identify people’s Behavioural strengths and weaknesses in the workplace
• Develop mechanism to cope with stress at the workplace
• Develop critical thinking skills
• Manage conflict through negotiation and mediation

Course content

Job Performance and Individual Psychology

• Introduction to the theory and concepts of job performance
• Job performance defined
• Individual psychology: Personality and Intelligence
• Perception and Attribution
• The key to success

Understanding Attitude and Motivation

• Work Attitudes, Job Satisfaction and Organisational Commitment
• An overview of motivation
• Key motivation theories
• Personal motivation
• The importance of goal setting
• Workplace and Stress: Using a stress diary

Performance Management

• Performance management overview
• Factors affecting work performance
• Performance improvement planning
• Making performance appraisal work
• Introducing emotional intelligence

 Working in Groups and Teams

• Groups: Definition, Functions, Development, Characteristics and Processes
• Teams: Definition and Roles
• Identify people’s Behavioural strengths and weaknesses in the workplace
• Leadership theories
• What is you leadership style?

Putting it all together

• Developing critical thinking skills
• Managing conflict: Understanding Power, Politics and Conflict
• Negotiation and mediation skills
• Create your personal career plan

Target Audience

• HR managers
• Administrators
• Supervisors

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: June 5^th-9^th 2023