Course Description

Course Overview

Success in today’s globally competitive world is claimed by those companies that have an implicit understanding of how organisational resources are used to carry out the activities with which they create value for their customers and generate the profit and cash required to create value for the firm’s owners. Key to this success is the ability to maintain high levels of productivity and service quality as the route to achieving high levels of customer satisfaction and superior profit through effective cost reduction.

Course Objectives

At the end of this course the delegates would be able:

• Understand how quality and productivity drive value for key stakeholders
• Define productivity and the various types of organisational waste
• Identify areas of poor productivity due to poor quality and suggest ways to increase effectiveness and efficiency
• Justify and apply quality improvement tools and techniques to improve productivity
• Apply several cost reduction strategies to meet changing global, statutory and market conditions
• Recognize and apply measuring initiatives and set targets to improve productivity

 Target Audience

• Team leaders Managers, Line Managers, Senior Managers

Course Content

•  Defining organisational vision and purpose
• Creating and measuring value for key stakeholders
• How quality and productivity drive value for customers and shareholders
• Business improvement through a focus on value creation and waste reduction
• They key components of a winning business model
• Defining and classifying business expenditure
• Understanding business cost behavior
• Using cost-volume-profit analysis models
• Understanding gross margin and break-even
• An activity-based approach to understanding resource costs
• Principles of Business Process Reengineering (BPR)
• Principles of Total Quality Management (TQM)
• Choosing the right Key Performance Measures (KPM’s)
• Practical problem-solving tools
• A strategic approach to cost reduction
• Setting up a cost reduction programme
• Goals and questions around productivity

Delivery method: This will include combine lectures, discussions, group exercises and illustrations. Participants will also understand the theoretical and practical knowledge of the topic.

Venue:  

Fee:  

Duration: 1 week

Course Date: Octo 2nd – 6th 2023