Course Description

COURSE OVERVIEW

This training programme enables participants master people management, have confidence that team leadership can be taught and makes a tangible difference to the manager, the team and the organization. An important area is that the difference between leadership and management is essential to understand. This training programme also equips participants with leadership tools that enable them to thrive in any situation.

COURSE OBJECTIVES

At the end of this training programme, Participants will learn to:

• Understand your role as manager and leader
• Establish clear objectives and standards of performance for your teams
• Manage your workload using effective prioritization and delegation techniques
• Maximise your influencing skills through skilled communication
• Build an effective team and exceed expectations

COURSE CONTENT

Understanding Your Role

• Leader or Manager?
• Self-perception
• Beyond the Job Description: Finding-out What Your Organisation Requires of You
• Balancing Conflicting Stakeholder Demands
• Understanding the Nature of Change
• A Model for Implementing Change

Personal Effectiveness, Time Management and Delegation

• Understanding Yourself and Your Organisational Environment
• Outcome Orientation
• Setting Personal and Team Objectives
• Managing Performance
• Finding and Using Time Effectively
• A Model for Effective Delegation

Communication, Influence and Conflict Management

• Channels of Communication
• Effective Listening Skills
• Emotions and Rapport
• Persuasion and Negotiation: The Keys to Personal Influence
• Managing Conflict Assertively

Team Building, People Management and Motivation

• How High-performing Teams Work?
• Identifying Team Roles
• Motivation and Reward
• Building and Sharing a Vision
• Different Approaches to Leadership

Enhancing Team Performance through Coaching and Development

• How People Learn?
• Coaching for Personal and Team Growth
• Feedback Skills
• Development Planning

TARGET AUDIENCE

• Managers
• Leaders
• Team leads

Delivery Method: Combines lectures, discussions, group exercises and illustrations

Venue:

Fee:

Duration: 1 week

Course Date: April 10^th -14^th 2023