Course Description

Supervisory and Effective Administration Skills is an exciting and interactive course.  It  is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.  In this course participants learn how to: Manage a network of working relations, Communicate effectively, Manage time for yourself and others, Manage the performance of admin staff, Improve written communications, Manage and present information and Organize and improve office systems.

Course Objectives:

At the end of this course, participants will be able to

• Extend their understanding of their roles and the key contribution they make to organisational success
• Review their working relationships
• Review and develop their personal organisation, communication and interpersonal skills
• Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Who Should Attend?

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge.

Delivery Method: Lectures, discussions, syndicate work, case studies, role – play and group exercises. Audio – Visual aids will be used to reinforce these training and learning methods.

Venue:  

Fee:  

Duration: 1 Week

Course Date: November 6th – 10th, 2023